Course Refund Policy
Last updated: September 21, 2026
Draft — final refund rules pending. The specific refund window and conditions below are marked where a business decision is still required. This page exists so the mechanism is transparent; the finalized policy will replace these brackets before paid courses launch publicly.
Digital goods
Courses are digital products. When you purchase, payment is collected by the platform, access is granted after payment is confirmed by our payment provider, and the seller earns the remainder of the price after the platform fee (see the Course Seller Terms).
When refunds apply
[REFUND WINDOW AND CONDITIONS — BUSINESS DECISION REQUIRED.] We are finalizing the exact rules, including: whether a time-based window after purchase applies (for example, [X days] and/or limited progress), and how preview lessons factor in. Until the final policy is published, refunds for courses are handled case-by-case through support, and we will act fairly where a course was materially misrepresented, was never accessible, or was removed for a policy violation.
What happens when a refund is issued
Approved refunds are returned through the original payment method (processed by our payment provider). Your enrollment ends and course access is revoked. The seller's earning for that sale is reversed, so sellers are never paid for refunded sales; if a refund happens after the seller was already paid, it is recorded against their earnings as described in the Seller Terms. Certificates issued for the course are revoked with the refund. Chargebacks and payment disputes are handled by the payment provider's process; a disputed sale is placed on hold while resolved.
How to request a refund
Contact us through the in-app Support system or support@getvayvio.com with your order details. Do not file a payment chargeback before contacting us — we can usually resolve issues faster. See also the Terms of Service.