Privacy Policy

Overview

Vayvio is a collaboration platform for Virtual Assistants (VAs) and Clients, with a marketplace, jobs, courses, and optional AI features. We collect the information needed to run those features, we do not sell it, and we do not use private message content for advertising. We are transparent below about the sensitive categories — identity verification and course payout details — because you should know exactly how those are handled.

Information Vayvio Collects

• Account: name, email, password (stored only as a hash), role, account status, sign-in records.
• Profiles: VA/Client profile details you choose to publish (headline, bio, skills, rates, timezone, photos, portfolio links).
• Collaboration content: workspaces, tasks and comments, messages and attachments, call records and metadata, calendar entries, pre-connection interview messages and schedules.
• Scheduling & attendance: if enabled for a connection — agreed schedules, clock in/out timestamps, breaks, corrections, and the audit trail of changes. No screenshots, app activity, keystrokes, or location.
• Marketplace & jobs: service listings, favorites, view/click analytics for your own listings, job posts, applications, shortlisting, hiring activity.
• Reviews: your reviews of VAs/courses and responses to them.
• Subscriptions & billing: subscription state, invoices, payment records, vouchers you redeem, and marketplace boosts.
• Courses: purchases, enrollments, lesson progress, completion records, certificates, and (for sellers) applications, course content, sales, earnings, and payout requests.
• Support & reports: support cases and messages, reports you file, and moderation records.
• Notifications & preferences: notification and AI settings.
• AI conversations: your Vayvio AI chats and usage counts (see the Vayvio AI section).
• Security & logs: audit logs for important actions, security events, and technical logs needed to run and protect the service.

We do not collect device identifiers or advertising profiles, and we do not run third-party analytics or advertising trackers. See the Cookie Policy for cookies and browser storage.

Identity Verification (Government ID and Selfie/Liveness)

Identity verification is optional and uses an external identity verification provider. When you start verification, you give separate consent in the flow, and the provider processes your government ID image and a selfie/liveness check to confirm your identity. Raw ID images, selfies, and biometric material are handled by the provider under its own privacy terms — Vayvio does not ordinarily store them. Vayvio receives and stores only the outcome (verified or not) and minimal facts such as the document type and country. You can ask us to delete the provider-side data by contacting support; we will request deletion from the provider.

We may require verification before certain activities — for example, before Course Sellers can receive payouts — and we may revoke a verified status with reason. An "Identity Verified" badge reflects this process only; it is not a background check. [Exact biometric-processing wording, DPA status with the provider, and cross-border transfer basis: COUNSEL REVIEW REQUIRED.]

Vayvio AI

When you use Vayvio AI, an AI service provider processes your request, the relevant conversation history, and — only when needed to answer — Vayvio information you already have permission to access (for example your own tasks or schedule). AI features respect your account and Workspace permissions; they never receive other users' private data, identity documents or biometrics, or payment details such as card numbers. You can turn Vayvio AI off or restrict it (disable workspace-data access or conversation history) in Settings → Vayvio AI, and delete your AI conversations.

Vayvio AI output can be wrong; review important information before relying on it. [Provider retention/processing terms confirmation: COUNSEL REVIEW REQUIRED.]

Course Buying, Selling, and Payouts

Buyers: we store your orders, enrollments, progress, certificates, and reviews. Sellers: we store your seller application, courses and their content, sales records, earnings, and payout requests. Payout details (GCash mobile number or bank account information) are collected only when you request a payout, are stored encrypted at rest, and are accessible only to authorized finance staff for processing your payout — never publicly and never shown to buyers or other sellers. Sellers see learner names and progress only, not buyer payment methods. Financial records (orders, earnings, payouts) may be retained longer than other data for accounting and dispute purposes.

How We Use Information

We use your information to: provide and improve the platform; authenticate you and keep accounts secure; enable collaboration features (workspaces, messaging, calls, calendar, scheduling/attendance, interviews); operate the marketplace, jobs, and reviews; process subscriptions, course purchases, and course seller payouts; run Vayvio AI when you invoke it; send notifications and support; investigate reports and enforce policies; keep audit and security records; and meet legal obligations. We do not use your private messages or workspace content for advertising, and we do not sell your information.

When Information Is Shared

We share information: with other users as the product intends (for example, your public profile and listings; workspace content with your connection; interview messages with the interview participants; your name and progress with the seller of a course you enrolled in); with service providers who process data on our behalf (see the next section); with payment and identity verification providers as needed for those services; and when required by law or to protect rights and safety. Reported content is visible to authorized moderators only in the context of the report. We may share information in connection with a business transfer (such as an acquisition) if one occurs, with notice where practical.

What Other Users Can See

In short: Clients see the workspace data of VAs they are connected to (including permitted attendance data and interview channels), their own job posts and applicants; VAs see the workspace data of their clients, their own applications, interviews, and attendance records. Neither can see unrelated workspaces or other users' private data. On the marketplace, the public sees published listings, profiles (according to your privacy settings), published reviews, and — only if you opt in — completed course credentials on your VA profile. Full details are in our internal documentation and the in-product privacy controls.

Service Providers and International Processing

Vayvio relies on service providers, which may process information outside your country: hosting and content delivery; managed database hosting; authentication (including Google if you use Sign in with Google); payments (our payment provider processes card/wallet details on its hosted checkout — Vayvio does not store full card numbers); transactional email; file storage; realtime messaging and voice/video call infrastructure; error monitoring; identity verification; and the AI service provider. Each provider processes information under its own terms as our processor or as an independent controller for its service. [Standard contractual clause / transfer mechanism wording: COUNSEL REVIEW REQUIRED.]

Data Retention

We retain information for as long as reasonably necessary for the purposes described in this policy, subject to legal, security, financial, and dispute-resolution requirements. Financial records (course orders, seller earnings, payouts, refunds) and audit/security records may be retained longer than profile and conversation data. [Specific retention periods: COUNSEL / OPERATIONS CONFIRMATION REQUIRED.]

Your Rights and Choices

• Export: download your data from Settings → Data. The export includes your profiles, work, messages, subscriptions, courses, reviews, and AI conversations — it does not include provider-held raw identity documents (the provider does not give those to us).
• Delete your account: from Settings. Deletion removes or anonymizes your personal data. Some records are retained: shared workspace and message history is preserved with an anonymized identity, and financial, security, and audit records are kept as described under Retention.
• AI controls: turn Vayvio AI off, restrict its data access, or disable history in Settings → Vayvio AI; delete AI conversations any time.
• Notifications: manage email preferences in Settings.
• Profile visibility: control marketplace privacy settings from your profile.
• Credential display: choose whether completed course credentials appear on your public profile (off by default).

Depending on your jurisdiction, you may have additional rights (access, correction, objection). To exercise them, contact us below.

Security

We use access controls, encryption in transit, encrypted storage for payout details, audit logging for sensitive actions, and monitored infrastructure. No system is perfectly secure; use a strong password and protect your account. [Data breach notification procedures: COUNSEL REVIEW REQUIRED.]

Age

Vayvio is not directed to children. Our minimum age is [AGE POLICY PENDING — BUSINESS DECISION REQUIRED]. If you believe a child has created an account, contact us and we will remove it.

Contact

Privacy questions and requests: privacy@getvayvio.com or the in-app Support system. Related documents: Terms · Cookie Policy · Acceptable Use.