Terms of Service

1. Acceptance of These Terms

By creating an account or using Vayvio, you agree to these Terms of Service, our Privacy Policy, Acceptable Use Policy, and Community Guidelines. If you use Vayvio as a Course Seller, the Course Seller Terms also apply to that activity. If you do not agree, do not use Vayvio.

2. Eligibility

You must be able to form a binding contract under applicable law. Our minimum age requirement is [AGE POLICY PENDING — BUSINESS DECISION REQUIRED]. You may not share an account or use Vayvio if we have suspended your access.

3. What Vayvio Is — and Is Not

Vayvio is a collaboration platform that connects independent Virtual Assistants (VAs) and Clients, and offers tools they choose to use: workspaces, tasks, messaging, calls, calendar, optional scheduling and attendance, a marketplace, jobs, reviews, courses, and Vayvio AI.

Vayvio is not an employer, employment agency, recruiter, payroll provider, escrow agent, or insurance or guarantee service. Vayvio does not guarantee any VA's or Client's performance, conduct, suitability, availability, or work quality, and does not guarantee course outcomes. Any working, contracting, or payment arrangement between a Client and a VA is solely between them; Vayvio facilitates collaboration tools, not the underlying relationship. Each user is responsible for their own legal, tax, and regulatory obligations.

4. Accounts and Security

You may register as a VA, a Client, or (for courses) act as a buyer or approved Course Seller. You are responsible for the accuracy of your account and profile information, for keeping your credentials secure, and for activity under your account. Notify us promptly of unauthorized use. We may verify account details and require a verified email before you can use parts of the platform.

5. Connections, Hiring, and Workspaces

Clients and VAs connect on Vayvio through invitations or by hiring from a job application. "Hiring" within Vayvio means establishing your collaboration relationship on the platform: it creates or activates a shared Workspace containing your tasks, messages, calls, and calendar. It does not by itself create employment, and Vayvio makes no representation about the legal classification of any VA–Client relationship — that is for the parties to determine under their own agreement and applicable law.

Job posts, applications, shortlisting, and hiring features are collaboration tools. Vayvio does not screen candidates for suitability and does not guarantee hiring outcomes. Ending a connection makes the Workspace read-only; history is preserved.

6. Pre-Connection Interviews

A Client may open a pre-connection interview channel with a shortlisted applicant. Interview channels are application-scoped, 1:1, temporary, and time-boxed; they are visible only to the Client and the applicant, become read-only when closed, hired, declined, withdrawn, or expired, and are separate from Workspace conversations. A Workspace is only created if the Client hires the applicant. Interview calls are scheduled in advance — neither party can ring the other unscheduled through an interview channel.

7. Scheduling and Attendance

Scheduling and attendance are optional per Client–VA relationship. If enabled, users agree work schedules, and the VA records Clock In / Clock Out and breaks; the platform timestamps these actions, and corrections require review and are logged. Attendance records are user-entered platform records. They are not automatically payroll records and are not by themselves proof that any compensation is owed. Vayvio does not record screenshots, app activity, keystrokes, or location for attendance.

8. Identity Verification

Users may optionally complete identity verification through an external verification provider, which processes government ID information and a selfie/liveness check as described in the Privacy Policy. An "Identity Verified" badge means the provider completed identity checks through Vayvio's process. It does not mean the user is background-checked, licensed, safe, trustworthy, or competent, and it is not a guarantee of any kind. A separate "Profile Reviewed" badge reflects only a manual review of profile information. We may revoke badges, require reverification, and require verification before certain activities (such as Course Seller payouts).

9. Vayvio AI

Vayvio AI can answer product questions, summarize your own authorized Vayvio data, and prepare drafts of actions (such as tasks, messages, or interview scheduling) for your confirmation. AI output may be inaccurate or incomplete — review important information before relying on it. When you confirm an AI-assisted action, you remain responsible for that action. Vayvio AI respects your account and Workspace permissions, can be turned off or restricted in Settings, and is not legal, financial, employment, or professional advice.

10. Subscriptions and Billing

VA and Client subscription plans give access to platform features for the billing period, billed through our payment provider in the currencies and payment methods offered at checkout. Plans may include free trials, and we may grant promotional access (for example, beta vouchers). Trials and promotions are subject to the plan limits shown at signup and may end or change.

You can cancel at any time; access generally continues to the end of the paid period. Features and prices may change as Vayvio evolves; price changes apply prospectively, and we will give reasonable notice before a renewal at a changed price. Failed payments may place a subscription into a grace period and then expire it. We do not promise refunds except where required by law or stated in a specific published policy (see the Course Refund Policy for courses).

11. Active Assistant Credit

Client plans may include the Active Assistant Credit. Each billing cycle, a Client who maintains the required number of qualifying assistants receives a credit applied to their Client subscription. A qualifying assistant is one whose Vayvio VA subscription is a paid subscription in good standing — trial-only and promotional-only assistants do not qualify. The required number and the credit amount (based on the base Client plan price) are shown in Billing and may change. The credit has no cash value, does not carry forward, and qualification is recalculated every cycle.

12. Vayvio Courses

Vayvio Courses let users buy courses from approved Course Sellers. Courses are reviewed by Vayvio before publication, but review means the course met our content standards at that time — it is not an endorsement, accreditation, or guarantee of quality or outcomes. A purchase provides access to the course as it exists, including reasonable updates; sellers may update courses, and material changes may be re-reviewed. Access can continue after a course is unpublished, but may be revoked for policy-violating content. Completion issues a Certificate of Completion, which confirms completion of that Vayvio course — it is not a professional license, accreditation, government recognition, or verified professional skill. Course purchases are governed by these Terms, the Course Seller Terms (for sellers), and the Course Refund Policy.

13. Course Sellers

Selling courses requires an approved seller application and, before payouts, identity verification. Seller obligations — content ownership, accurate listings, platform fee, earnings holds, payouts, refund reversals, and moderation — are set out in the Course Seller Terms, which form part of this agreement for sellers.

14. Your Content

You keep ownership of content you create or upload (profiles, listings, portfolios, messages, tasks, attachments, course materials, reviews). You grant Vayvio a limited license to host, display, and process that content solely to operate and provide the service (including showing content to the users it was intended for, and providing it to service providers who help us run the platform). Course Sellers grant buyers access to their course content for personal learning through the platform. Do not upload content you do not have the rights to use.

15. Reviews

Service reviews come only from Clients with real completed work; course reviews come only from learners who completed the course. Reviews must reflect genuine experience. Sellers and VAs may respond to reviews but cannot delete them. We may hide or remove reviews that violate our policies, and we do not promise any review will remain permanently published.

16. Moderation and Enforcement

Anyone can report users, messages, listings, jobs, reviews, courses, and course content. We investigate reports and may take enforcement action: warnings, content restriction or removal, account restriction, suspension, or termination, and for courses, unpublishing, suspension, or removal. Moderation outcomes depend on the report and available context; we cannot guarantee specific outcomes or timelines. Many moderation decisions can be appealed through the appeals process on the platform.

17. Suspension and Termination

You may stop using Vayvio and delete your account at any time from Settings (some records are retained as described in the Privacy Policy). We may suspend or restrict accounts that violate these Terms, create risk, or as required by law. Account deletion does not erase financial records, shared Workspace history, or security and audit records where retention is required.

18. Disclaimers

Vayvio is provided "as is" and "as available." We do not warrant uninterrupted or error-free operation. Verification badges, approvals, reviews, and certificates have the meanings stated in these Terms and nothing more. To the maximum extent permitted by law, Vayvio disclaims implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

19. Limitation of Liability

To the maximum extent permitted by law, Vayvio's total liability arising from or relating to your use of Vayvio is limited to the amount you paid us in the [12 MONTHS / OTHER PERIOD — COUNSEL TO CONFIRM] before the event giving rise to the claim. Vayvio is not liable for indirect, incidental, special, or consequential damages, or for losses arising from interactions, work, agreements, or payments between users. Nothing in these Terms limits liability that cannot be limited by law.

20. Changes to These Terms

We may update these Terms as the product changes. Material changes will be announced on the platform; continued use after the effective date means you accept the updated Terms. [Whether material changes require email notice or re-acceptance is a pending business decision.]

21. Contact

Questions and legal notices: legal@getvayvio.com · Support: support@getvayvio.com · or the in-app Support system. Governing law and dispute resolution: [GOVERNING LAW / VENUE — COUNSEL REVIEW REQUIRED].