Troubleshooting Sign-In Issues

Email verification, wrong password, Google sign-in, and locked accounts.

Last updated October 21, 2026

Common sign-in problems and fixes:

  • "Verify your email" — check your inbox (and spam) for the verification link, or resend it from the sign-in page
  • Wrong password — use Forgot Password to reset by email
  • Google sign-in not working — make sure you use the same Google account as before; if your email was registered with a password, sign in that way first
  • Account suspended or banned — you'll see a status screen; follow its instructions (appeals are available for many decisions)

Still stuck? Contact support with the email address on the account.

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