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What to Do When a Payment Fails

Retry with a working method; subscriptions get a grace period before features pause.

Last updated October 20, 2026

If a subscription or course payment fails:

  1. Check the method — expired cards and insufficient balances are the usual causes
  2. Retry — start the purchase again from Billing (or the course page); your paid period and existing access are never lost by a failed renewal
  3. Grace period — failed subscription renewals get a short grace period to fix the method before features pause

Duplicate charges or a payment that succeeded but didn't unlock? Contact support with the payment details from Billing — never file a chargeback before contacting us.

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