A payout request can be held or rejected when:
- Your identity verification is missing or revoked
- An open moderation case affects your account or courses (earnings may be held while reviewed)
- A refund or dispute reversal reduced your available balance below the requested amount
- The details provided couldn't be used (e.g., invalid GCash number)
When a payout is rejected or held, the reserved earnings return to your available balance (unless reversed for a refund), and the reason is recorded in your payout history. You keep earning from new sales throughout.