Verification can fail for reasons that are easy to fix. The provider declines a check when something cannot be confirmed:
- Expired document — the ID's expiry date has passed
- Unreadable ID — glare, blur, cropping, or an unsupported document type
- Selfie/liveness mismatch — poor lighting, face partially covered, or the selfie doesn't match the ID photo
- Wrong document type — only passports, national ID cards, and driver's licenses are accepted
Retrying
You can retry up to 3 attempts; if attempts run out, contact support and we'll help. Before retrying: use a valid ID, good lighting, and follow the on-screen framing guides exactly.